IT CUSTOMER SERVICE INTELLIGENCE

A 5-year roadmap focused on making the customer the center of IT Service Management.

OBJECTIVE
EMPOWER TOMORROW's IT Staff To Think Customer First

An imaginative narrative with tangible design themes to drive consensus and influence.

SOLUTION
Ultra Aware

Customer resolutions happen faster with improved prediction, better incident prioritization, and more relevant recommendations.

SOLUTION
Adaptive SERVICE INTELLIGENCE

Work smarter with fewer repeat incidents, automated mundane tasks, and increased staff competency.

SOLUTION
TRANSPARENT KNOWLEDGE

Customers learn from others who have solved similar incidents. Then pay it forward by sharing what they know quickly and easily.

Customer experience improves through the journey by including seamless video and messaging built right in for immediate and contextual help

SOLUTION
START LOCAL,
THINK GLOBAL

Create a contributor culture that starts with the institution, and expands globally into a thriving professional network.

SOLUTION
REWARDING INCENTIVES

Elevate job satisfaction with “modern convenience” features and capabilities.

Integrate personal performance metrics reflecting career progress, accomplishments and job incentives.

Let's Make SomETHING GREAT

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KONRAD+KING
(858)333-7369

info@konradking.com

©2016-2020 by Konrad+King.