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IT Service

Reborn

A 5-year roadmap focused on making the IT Service Management experience faster and smarter.

Objective

Empower

Tomorrow’s

IT Staff

An imaginative narrative with tangible design themes to drive consensus and influence.

BMC Software - Ultra Aware IT
Solution

Ultra Aware

Resolutions happen faster with broader search results, better incident prioritization, and more relevant recommendations.

Solution

Adaptive

Service

Intelligence

Work smarter with fewer repeat incidents, automated mundane tasks, and increased staff competency.

BMC Software - Adaptive Service Intelligence
Solution

Transparent

Knowledge

BMC Software - Transparent IT Knowledge

Get help from others that have solved incidents similar to yours. Then pass the buck by sharing what you know quickly and easily.

BMC Software - Advanced IT Help

Seamless video & messaging built right in for immediate and contextual help.

BMC Software - Insightful Data
Solution

Fresh

Insights

See the bigger picture with intelligent pattern recognition, better value/risk assessment, and relationships between people, places and incidents.

Solution

Rewarding

Incentives

BMC Software - Rewarding Modern User Interface

Elevate job satisfaction with “modern convenience” features and capabilities.

BMC Software - Personalized Experience

Integrate personal performance metrics reflecting career progress, accomplishments and job incentives.

See Tomorrow

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