A 5-year roadmap focused on making the IT Service Management experience faster and smarter.
An imaginative narrative with tangible design themes to drive consensus and influence.
Resolutions happen faster with broader search results, better incident prioritization, and more relevant recommendations.
Work smarter with fewer repeat incidents, automated mundane tasks, and increased staff competency.
Get help from others that have solved incidents similar to yours. Then pass the buck by sharing what you know quickly and easily.
Seamless video & messaging built right in for immediate and contextual help.
See the bigger picture with intelligent pattern recognition, better value/risk assessment, and relationships between people, places and incidents.
Elevate job satisfaction with “modern convenience” features and capabilities.
Integrate personal performance metrics reflecting career progress, accomplishments and job incentives.